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FAQ

PRODUCT INFO

Q: Are your products HALAL?
Yes. We only use ingredients with valid halal certification. Our own halal certification is in progress.

Q: Are your products freshly made?
Yes. We make all of our cupcakes, cakes and cookies to order. That means we’ll bake them when you order them — no frozen products here! We only use fresh ingredients, including real butter, milk, flour, sugar and eggs!

Q: I have food allergies. Do you make anything wheat/dairy/nut free?
We use the finest dairy, flour and nut products. We recommend that you err on the side of caution and not consume any of our products if you have these food allergies.

Q: Do you have any gluten-free items?
Sorry, not at the moment.

Q: Do you have anything sugar or egg free?
Sorry, not at the moment.

Q: Are your prices nett?
All prices is excluding 6% Govt Service Tax and will be added to your total at checkout.

 

ORDER INFO

Q: Is there a minimum quantity for orders?
Yes. Cupcakes: 36pcs for Petite Size or 25pcs for Maxi size. Cookies: 10 jars per same flavour.

Q: How far in advance should I place my order?
Online orders require a min of 7 days notice. You may only select a date 7 days later onwards for online orders.

Q: What if i want my order earlier?
Kindly walk-in and place your order at any 3 of our outlets . Min requirement for in-store order is 3 days in advance.

Q: Can I place my order via email or phone?
Unfortunately no, email and phone orders will not be honored.

Q: How far in advance can I place my order online?
Orders can be placed up to one month in advance on most occasions. Simply select your preferred pick up date from our online ordering system in your shopping cart.

Q: Can I make changes or customisation to the products on the website?
Sorry, at this time we do not allow changes or customization to our product assortments. For custom design or color change etc, kindly proceed to any of our outlets to place an order. Collection will be at the outlet where your order was placed.

Q: Can i pay by credit card or online banking or PayPal?
Yes you can. Full payment is required when placing orders.

Q: How can I cancel my order?
Orders placed cannot be cancelled or exchanged. No refund will be entertained.

Q: Can i change my order after checkout?
Unfortunately no. Kindly double check your orders before checkout.

Q: Can i change the pick up location after checkout?
Please note that once you have placed your order, you cannot change the nominated pick up location.

 

DELIVERY INFO

Q: Do you deliver?
Yes we do, Monday to Friday only. No deliveries on Saturday & Sunday & Public Holidays. Should your order be submitted for delivery on Sat & Sun, we will have to refund you the delivery fee and contact you to determine a pick up location.

Q: Delivery time?
Deliveries will be between 2pm – 6pm Mon- Fri with no advance call.

Q: Can I choose a specific time?
Unfortunately no. Customer needs to be present to collect from the delivery person within the stipulated time (2pm – 6pm Mon- Fri)

Q: How many attempts will be made?
Only 1 attempt will be made. After the failed attempt at delivery, the package(s) are returned to you. No refund on merchandise and delivery fee will be given. If you would like to have the merchandise re-delivered, you will be responsible for the re-delivery fee.

Q: How much do you charge?
20% of cart total, from RM12 per delivery.

Q: Can I make changes to the delivery address after I place my order?
We cannot make any changes to the delivery address once your online order is placed. Orders placed online begin processing immediately in our system to ensure order fulfillment and shipping time. We apologize for any inconvenience.

 

COLLECTION INFO

Q: How do i collect my order?
Orders can be collected from the locations listed on the “Pick Up Location” page. Collection from 12 noon onwards only and is subject to the opening times of the outlet business hours. Customer is responsible for their own timely collection.

Q: What should i bring to the outlet when i come to pick up my order?
At the time of collection you will need to produce the following:
A print out of your order confirmation email or your order reference number. Without it, we can’t allow collection.

Q: Can someone else collect my order on my behalf?
Yes. If you are appointing someone to collect on your behalf, we strictly require a print out of your order confirmation email. Without it, we can’t allow collection.

Q: What if i forget to bring my confirmation email?
Unfortunately we can’t allow collection without a confirmation email print out.

Q: What if i accidentally deleted my confirmation email?
Kindly email customerservice@ilovewondermilk.com for a new one.

Q: How do i store my cupcakes and cakes?
We recommend that you store your cupcakes and cakes at room temperature and last up to 4 to 5 days without refrigeration. If you will be consuming the cupcakes more than 24 hours after purchasing them, you can freeze them and they are good for up to 10 days after they are purchased. To thaw them, leave them at room temperature for 2–3 hours before they are to be served.

Q: What if i forget to collect my cupcakes?
Uncollected cupcakes will be discarded after 3 days without notice. No refund will be given for uncollected cupcakes as cost and labour has gone into the making of the cupcakes.

Q: How should i handle my order upon collection?
Cupcakes and cakes are extremely fragile, please handle with extra care.
You a required to sign a release form to acknowledge you have received good in good condition. We will not be held responsible for any damage caused by improper handling by the customer.

Q: I accidentally dropped/damaged my order. Can you help me fix it?
A surcharge of 90% of retail value is applicable for all cupcake and cake rescue caused by customer’s mishandling (subject to damaged condition & working hours). If your damaged item is beyond repair, we reserved the right to decline repair services. Thank you for understanding.

Q: What if I am not satisfied with my order?
 If there is a problem with an order you received, please email us at customerservice@ilovewondermilk.com

  • • All prices excluding 6% Govt Service Tax
    • GST No: 000898842624 Cuppacakes (M) Sdn Bhd (397740D)
    • Questions? Call us us at 03 7725 8930